Learn and practice the powerful skills of good communication to get the very best from relationships both at work and home.
Clever tips, techniques, practical pointers and real life examples will help you boost and polish your communication skills as you learn the best ways to say what you mean to get what you want.
About the Author Gill Hasson is an associate tutor at the University of Sussex. She is also a freelance trainer and delivers courses for voluntary organisations, schools, parents and social workers, covering topics including assertiveness, confidence building and communication skills at work. Gill is a co-author of Bounce - use the power of resilience to live the life you want, (Pearson 2009) and 'How to be Assertive' (Pearson 2010) and also writes for magazines such as Psychologies and Natural Health.
Table of Contents Part 1 * Chapter 1: What is communication? Knowing your communication style * Chapter 2 : Confident communication * Chapter 3 : Active listening and skilful questioning * Chapter 4 : Reading between the lines; feelings, emotions and attitudes * Chapter 5 : What to say, how to say it. * Chapter 6 : Put it in writing Part 2 * Chapter 7: Putting it into practice
